Cancellation & Rescheduling Policy
Last updated: 7 September 2025
Applies to: Private psychedelic retreat preparation, facilitation, and integration services delivered by Awake Innovations Ltd (“Liam Hackett Coaching”).
1. Bookings & Payments
- A 50% deposit is required to secure your retreat date(s).
- The remaining balance is due 21 days before your retreat begins.
- All fees are in GBP and exclude bank or transfer fees.
2. Rescheduling (Client-Initiated)
- Requests to reschedule made more than 21 days before your retreat may be accepted, subject to availability.
- Your original deposit is non-refundable and will not transfer to new dates.
- New retreat dates require a new deposit.
- Requests to reschedule within 21 days of the start date are treated as a cancellation.
3. Cancellations (Client-Initiated)
- 45+ days before start: Deposit is non-refundable; any additional payments are refunded.
- 44–22 days before start: 50% of total retreat fee is due/retained. If only the deposit has been paid, no further balance is due.
- 21 days or less before start: 100% of total retreat fee is due/retained (no refund).
- All timings reference the local time of the retreat location.
4. Illness or New Contraindications
If a new medical or psychological condition, medication, or contraindication arises that makes participation unsafe, notify us immediately. At our discretion, we may apply payments (less unrecoverable costs) as credit toward future coaching or retreat services, subject to safety and suitability.
5. Facilitator Cancellations & Force Majeure
If Liam Hackett Coaching must cancel due to illness, travel disruption, natural disaster, or other force majeure circumstances, you may choose either:
- A full refund of all payments made to Liam Hackett Coaching; or
- Rescheduling to a mutually agreed future date.
Liam Hackett Coaching is not responsible for third-party costs such as flights or accommodation. We recommend comprehensive travel insurance.
6. What’s Not Included
Unless stated otherwise, all travel, accommodation, food, and third-party services are arranged and paid for independently by the client and are non-refundable through Liam Hackett Coaching.
7. Conduct & Suitability
Participation depends on honest disclosure. Liam Hackett Coaching reserves the right to refuse or discontinue services if safety, legality, intoxication, or non-disclosure concerns arise. In such cases, this will be treated as a client cancellation within 21 days (see section 3).
8. Chargebacks & Disputes
Unauthorised chargebacks will be disputed with proof of signed agreements and this policy. Refunds, where applicable, are processed only per this document.
9. Statutory Rights & Cooling-Off
Nothing in this policy affects your statutory rights. If services begin within 14 days of booking and you request us to start immediately, you acknowledge that the standard cooling-off period may not apply to any portion of services already rendered.
10. Transfers
Bookings are personal to the named client and non-transferable without prior written consent.
11. Refund Method & Timelines
Approved refunds are processed to the original payment method within 10 business days, excluding bank processing times.
12. Acknowledgement
By booking, you confirm that you have read, understood, and agreed to this Cancellation & Rescheduling Policy, along with Liam Hackett Coaching’s Privacy Policy and Safety Guidelines.
Company: Awake Innovations Ltd (Liam Hackett Coaching)
Jurisdiction: England & Wales
Contact: liam@wearehali.com